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WeCom session archive
cloud storage of session content, solving communication security, service auditing, and risk control issues
customer acquisition>>conversion>>fission, play with your private domain traffic
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top brands 13year 200milliseconds 113880hour
the choice of trust r&d iteration average response stable service
management issues in WeCom operations
wechat communication security
WeChat business communication is hard to supervise. Over-promising or improper wording by staff can hurt the enterprise and business.
service quality audit
a large number of customers were deleted before sales turnover, traditionalCRMmanually entering customer information without ensuring its authenticity
session data analysis
the superior is unclear about the frequency, content, and customer follow-up of communication between employees and customers
enterprise risk control quality inspection
more efficient internal control in enterprises, compliant storage of chat content, immediate reminders of non compliant behaviors, and customer churn warnings

1.compliant archiving of chat content

compliantly keep chat records with the consent of employees and customers

2.violation keyword reminder

customize non compliant keywords, auto remind to report non compliant content

3.customer churn reminder

customer churn reminders, employee deletion customer alerts, and controllable internal management within the enterprise

click to learn about WeCom session archivingnew year special
workload tracking
no need to manually input data, auto generate employee workload reports

1.auto capture employee chat content and analyze response time and volume

2.ranking employees based on their workload to promote their work performance

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marketing fission
personalized marketing and service solutions, intelligent marketing system, big data empowering institutions, and auxiliary decision support

1.Use direct distribution, cross-business cooperation, group-buy, Little Blue Cup, and content communities for social referral acquisition.

2.online consultation, self-service appointment, project evaluation, checking balance, points, commission, etc. to enhance customer stickiness

3.data driven growth operations&sales: visualize all fission levels to quickly maintain customer relationshipsKOL

4.data assisted decision support: channel analysis, project sales, satisfaction situation at a glance

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customer relationship management
build a detailed and authentic customer profile to improve customer conversion and repeat purchases

1.customer list

detailed customer information and chat records help businesses efficiently manage customer profiles

2.customer label

different customers can be classified and personalized operation plans can be designed through customer tags

3.customer reminder

Promptly warn customers about group ads or indirect traffic diversion to keep the community healthy and orderly.

click to learn about WeCom session archivingnew year special
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